How a LockBox Works

There might be some confusion as to what a lockbox does and how it works. I just recently learned this and it is crucial to the story below, so here goes.

A lockbox it a device that contains a key to your house. The key is only accessible by licensed realtors. They use their realtor key which opens the compartment that contains the key to your home.

You receive a c all from a third party service ahead of time saying either the realtor is on the way, or to give you a time window that they will be there.
You can deny the visit, but it is best practice to not do so. If you do deny the visit, it is a good idea to give them an alternate time.
If you do not respond to the third party’s notification, the realtor is allowed in at the said time. You do not have to respond to approve, only to deny.

You can set up restrictions on visitations. For example, if you worked nights and didn’t want anyone at the house until after 12 noon. Or if you had children alone at the house at certain times.

There is one realtor, who is the “head” realtor. She secures the lockbox. Then, other realtors show the house. In our case the head realtor is in a city an hour away. Most of the time, local realtors in or around our city will show the house. The head realtor may or may not know them.

This means that multiple realtors visit your house, but each has to give the third party service a call before doing so. The third party then calls us to inform us of the planned visit.